Job Description

Job Overview:

As an Assistant Property Manager you will be responsible for supporting the daily operations of a 1,500-unit rental property in Manhattan.

Your Responsibilities:

• Lease Assignment process from start to finish.
• Sublet process from start to finish.
• Responsible for occupant changes.
• Responsible for notifying leasing of any changes in rent roll, etc.
• Monitor Airbnb rentals to ensure no illegal rentals at building.
• Responsible for notifying tenants of NSF’s (insufficient funds).
• Assist in rent collections & preparing arrears report
• Maintain BuildingLink and Connect to ensure tenant data is updated accordingly.
• Work closely with exterminator on scheduling, unit and common area issues, bed bug tracking, etc.
• Draft and distribute memos, notices and other correspondence to tenants and vendors.
• Responsible for tracking arrears, sending arrears notices and following up with residents.
• Respond to all communications in a 24-48 hour period.
• Respond to tenant complaints and follow up on nuisance issues with residents.
• Daily checking of FSR’s 24/7 Customer Care Call Center for log issues and inquiries.
• Communicate directly with ClickPay and residents to rectify any billing issues.
• Respond to all Landlord verification requests.
• Follow-up on all renewals to ensure timely responses and proper paperwork is submitted.
• Process all new leases and enter in Yardi.
• Process all cancellations and extensions in Yardi.
• Maintain renewal spreadsheet, vacancy reports, bedbug tracking report, concession spreadsheet, late fee reports, etc.
• Provide regular updates to the Leasing Administration team related to monthly renewal increases.
• Ensure timely return of security deposits.
• Responsible for inputting ancillary charges and credits to tenant accounts.
• Track all move outs while coordinating with Resident Manager on any damages and key returns.
• Respond to all correspondence associated with tickets entered in Zendesk.

Skills & Qualifications:

• 2-3 years’ experience in residential rental property management preferred.
• Rent Stabilized and Rent Control experience strongly desirable
• Must have superior verbal and written communications skills and proven customer service exposure.
• Needs to have a high-energy, positive attitude when dealing with the day-to-day tasks and able to multi-task under pressure and stressful situations.
• Must be extremely organized, consistent, and flexible and adaptable to change.
• Must be able to ascend and descend stairs ,and move safely in confined spaces
• Must be able to move throughout the property as needed to accomplish various tasks
• Independently motivated, self-starter, and strong time management skills.
• Proven leadership and teamwork skills and attributes.
• Working knowledge of Microsoft Office (Word, Excel, etc) and Windows environment necessary.
• Experience with Yardi Voyager, AvidXchange, ClickPay and OnSite is a plus.
• Experience with MDS software is a plus.

What We Offer:

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, life insurance, short term disability, legal, and identity theft. You will also be eligible for company paid life insurance, long term disability, and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, and a 401k with company match.

Compensation:

$26.44 - $31.25 / hr.

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