Bilingual Customer Success Manager (English and Spanish) Job at BSF Talent Recruitment, New York, NY

bGd0SEpiTEt2NjZxc01IT1VDejBGS3RiVmc9PQ==
  • BSF Talent Recruitment
  • New York, NY

Job Description

About the job Bilingual Customer Success Manager (English and Spanish)


Job brief

Our client is an AI-driven technology company that carries "beauty" as its core ideal, helping its users become more beautiful with image products and beauty management services and assisting with the digital transformation of the beauty industry by providing SaaS services.

As its products become increasingly popular with global customers, our client plans to recruit experienced customer success managers in key countries.

The main goal of a customer success team is to provide support for customers as they transition from the sales pipeline (prospects) to the support pipeline (active users). You're typically responsible for maintaining customer loyalty, upselling existing customers to new features within the product, fostering long-term relationships with your customers, facilitating overall customer service, and ensuring that your customers are achieving the goals they were looking to achieve when purchasing your product.

Job Highlights:
  • An interesting and ambitious role in a successful international company.
  • Product portfolio with advanced technology, reliable quality, and brand influence.Provide competitive salary that matches experience and position.
Responsibilities
  • Drive the successful adoption and onboarding of the services to help customers realize the business value of our partnership and offerings.
  • Guide customers through the changes needed to unlock the full value of our products, and help their staff, train, and align their people and partners to deliver on transformation.
  • Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives.
  • Coordinate internal resources to support product delivery, implementation, and deployment.
  • Identify and analyze customers needs to help the internal team improve product offering.
  • Output and share customer success stories and best practices in the industry.
  • Maintain client relationship by providing support and paying attention to the market dynamics, risks, and problems that may affect customers.
Requirements
  • Bachelor degree or above;
  • At least 5 years of B2B customer success ,customer service or account management experience in SaaS related fields;
  • The deep understanding of the beauty industry is preferred;
  • Bilingual in English and Spanish is preferred;

Job Tags

Similar Jobs

The Travelers Indemnity Company

Legal Intern Job at The Travelers Indemnity Company

 ...Imagine loving what you do and where you do it. Job Category Legal Compensation Overview The hourly salary range provided for...  ...student seeking a professional and challenging experience. Interns will be paid an hourly rate based on year of school with an intended... 

Securitas

Security Officer Job at Securitas

 ...Job Description Security Officer - Part Time Location: Centralia, IL Rate: $16.00-$18.50/HR Securitas Security Services is the World Leader in private security employing over 350,000 Security Officers and staff worldwide in more than 45 countries. We are... 

Ladgov Corporation

American Sign Language Interpreter Job at Ladgov Corporation

 ...Job Description Job Description Job Title: American Sign Language Interpreter Location: Bremerton, WA Duties: Provide sign language interpreter services to facilitate communication for command Deaf and Hard of Hearing employees and functions. Interpret... 

Blue Moon Fitness

Fitness Manager Job at Blue Moon Fitness

 ...Job Description Job Description Blue Moon Fitness Is expanding its team. We are currently hiring Fitness Managers. Do you have what it takes to be a Blue Moon Fitness Team Member? If the following sounds like you, then you are exactly what we are looking for... 

United Nations Department of Economic and Social Affairs

Public Administration Intern, New York City Job at United Nations Department of Economic and Social Affairs

 ...office as well as the internship period. Duties may include, but are not limited to: Conducting research in the areas of public administration and institutions, public service delivery and innovation, sustainable development, and digital government. Assisting during...