Job Description
Resolution Think, LLC is looking for a Certified Learning Management System (LMS) Administrator to support the Federal Trade Commission's effort to accomplish its goals through workforce planning, management analysis, recruitment, employee development, retention, compensation, and performance management. The successful candidate will be responsible for providing technical support, applying advanced LMS principles, concepts, and methods to deliver and maintain FTC’s LMS to include monitoring, design, development, implementation, delivery, and maintenance of content, assets, and other resources used for overall systems functions. The LMS Administrator will serves as a dedicated full-time expert in problem solving techniques and the legal framework of the Federal Trade Commission’s (FTC) eTrain2 Learning Management System, operating on the Cornerstone platform.
The perfect candidate will provide high level skill in interpreting and developing guidelines and requirements to meet FTC’s mission. The candidate will evaluate and make recommendations concerning overall plans and proposals for complex agency projects, as well as develop, interpret, and analyze data and reports extracted from the LMS database, and/or develops the most efficient and effective automated systems approaches for presenting training reports and graphics for management. The candidate will also prepare recommendations for changes or modification of functionality for the LMS. Work for this job will be performed under the supervision of the FTC Chief Learning Officer. This LMS Administrator shall be a certified Cornerstone Administrator.
Location : Constitution Center
400 7 th Street SW
Washington, D.C., 20580
Job Details Job Title: Learning Management System Administrator
Position Type: Full-Time
Job Shift: Day; Monday – Friday
Travel: 5%
Job Category: Information Technology, System Administration
All qualified candidates are encouraged to apply, including Minorities, Women, Individuals with Disabilities, and Protected Veterans. Essential Functions and Job Responsibilities: LMS Operations and Maintenance - manage day-to-day operations of the LMS, ensuring functionality, reliability, and accessibility for users.
User and Course Management - exhibit management expertise in the program area to facilitate the integration of technology into training programs and to ensure effective utilization of the LMS.
Troubleshooting – provide troubleshooting assistance for users regarding logging in to the LMS and accessing courses and troubleshoot / resolve issues relating to system functionality and software systems.
Reporting and Analytics – develop and generate custom reports on user progress, course completion, and compliance while providing data insights to support organizational learning strategies.
Documentation and Training - develop new criteria for analyzing training requirements and for designing solutions that maximize the benefit of existing or new technologies and recommend plans to further refine and develop training solutions that focus on cost effective or current and future technologies.
*Position is contingent upon contract award Minimum Qualifications: - Experience : Minimum 3 years of experience as a Cornerstone LMS Administrator .
- Technical skills include troubleshooting, understanding of directory, file structures and systems.
- Course design and development ability.
- DHS Trusted Tester Certification required.
- Strong technical proficiency with accessibility testing tools and frameworks.
- Familiarity with Section 508, WCAG, and other accessibility standards.
- Excellent analytical and problem-solving skills, with the ability to communicate technical concepts to non-technical stakeholders.
- Citizenship: U.S. citizenship (copy of birth certificate or naturalization papers)
- The ability to pass a NACI (Tier 1) to obtain access to U.S. Government facilities and systems.
- Pass a background check
To apply, submit resumes to
[email protected] Industry Information Technology
Company: Resolution Think, LLC
We are an Equal Opportunity/Affirmative Action/Disability/Vets Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sexual orientation, gender, gender identity, national origin, disability, or protected Veteran status. As an Equal Employment Opportunity/Affirmative Action employer, Resolution Think is committed to providing equal employment opportunity to all job seekers
Job Tags
Full time, Contract work, Fixed term contract, Shift work, Monday to Friday,