Job Description

Job Description

Job Description

Director of Restaurant Operations 

Our client seeks a talented and dynamic leader for a Director of Operations role in San Francisco, CA. This is an opportunity to lead a nimble, fast-paced, and ever-changing environment that is not a "big box" workplace. Truly, no two days are the same.

Our client wants to invest in someone who will execute a growth vision for a multi-concept, full-service restaurant and event group. The client is industry-leading in its vertical and provides exceptional dining experiences that connect with customers at the personal level. Experience in the Michelin restaurant space is preferred.

For the right candidate, the base compensation is market-leading, $185k - $225k. 

Benefits & Perks

• 100% paid Medical, Dental, and Vision insurance
• 401K with up to 3% matching employer contribution
• Free Parking
• Tax-deferred commuter benefits program to save on parking or public transportation
• Dining discounts across all company restaurants
• Employee wine purchasing program
• Family meals provided daily
• Sponsorship of continuing education classes to help further your career
• Annual trips to our farm (we are truly a farm-to-table daily)
• Seasonal participation in our Fresh Run Farm CSA produce program
• For the preferred candidate - a relocation package may be offered 

Who We Are Looking For

High energy? Check. Creative? Check. Ability to push barriers? Check. Confident? Check. This role is for someone who always wants to see what's around the corner and is always leaning forward.

We are looking for a unicorn who likes to color outside the lines, someone who can't be anything other than creative and is driven by the pursuit of perfection. The experience needed to be successful in this role is a hybrid of food and beverage, marketing, design, event planning, logistics, and consummate creativity supported by the ability to connect with a diverse consumer group in an environment that is hands-on chef owner-driven day-to-day.

The right candidate will also have superior knowledge of food trends and will be well-connected in the industry, preferably in the San Francisco Bay area, possessing the ability to tap into this network and utilize these resources to create memorable and trend-setting dining experiences and events. The person in this role will identify as a foodie, more than casually aware of hot trends, and dialed into the next big thing!

This high-performing organization is where people collaborate with emotional intelligence and are challenged to develop personally and professionally across all aspects of their lives. Keen self-awareness, a curiosity to learn, and an ability to facilitate the development of others are critical to success in this role. 

The Director of Operations will possess an ownership mentality in delivering the organization's end-to-end food and beverage experience. This includes driving operational excellence and capability in restaurant operations, innovating our offerings, and elevating the guest experience.

The person in this position must meet team members where and when they work. This person must also spend time in restaurants observing managers, servers, bartenders, and back-of-the-house staff. Nights, weekends, and holidays are part of the workflow.

This position reports directly to ownership. It has ~8 senior-level direct reports and 27 front-of-the-house manager reports.

Major Responsibilities

• Execute brand promises
• Develop and maintain training programs for each brand
• Build operations team
• Build the Operational foundations to grow the concepts
• Work with HR to build training programs for all employees
• Work hand in hand with GMs and Restaurant Managers to develop them
• Work hand-in-hand with the HR Director to promote company culture (succession plans, development plans, evaluations, etc.)
• Work closely with the Chef/Owner and culinary team to develop and update culinary offerings
• Oversee all departments of responsibility, ensuring each is reaching goals set through departmental and company leadership
• Develop, recommend, and participate in the formation and administration of all company policies and procedures
• Analyze past, present, and future operations and, if necessary, formulate action plans to meet standards
• Direct all initiatives that affect operations and/or procedures in the field before rollout and through the implementation stages and follow-up
• Coordinate activities between all departments for smooth and efficient implementation of food and beverage initiatives, service initiatives, operational updates, and training programs
• Demonstrate effective project management, communication, and follow-up skills at all times
• Attend meetings with executive leadership and provide updates on follow-up items and issues related to company objectives
• Conduct performance evaluations that are timely and constructive by gathering, analyzing, and interpreting data and metrics
• Manage relationships/agreements with external partners/vendors 
• Establish quantitative and qualitative metrics, guidelines, and standards by which you can evaluate the Company's efficiency and effectiveness and then identify opportunities for improvement
• Implement policies and procedures to improve day-to-day operations
• Ensure work environments are adequate and safe
• Develop and implement key performance indicators, policies, and procedures to achieve organizational goals
• Communicate and explain new directives, policies, or procedures to managers
• For significant changes, meet with the entire operations staff to explain changes, answer questions, and maintain morale
• Provide input on Operational IT stack and maintenance of different software
• Plan and execute new restaurant openings

Requirements/ Professional Experience and Skills

• 10+ years of experience in restaurant/hospitality leadership roles in the fine dining vertical
• At least 4 years of experience managing multi-unit operations locations 
• Proven experience as Director of Operations or equivalent position
• Multi-brand and full-service restaurant experience
• Ability to provide leadership across the company and to grow team members into leaders
• Genuine passion for hospitality
• Excellent written and verbal communication skills
• Analytical skills to evaluate data and make operational decisions
• Strong financial acumen
• Excellent planner/project manager
• A bi-lingual Spanish skill set is preferred but not required
• Excellent leadership and organizational abilities
• First-class people skills
• Hands-on roll up your sleeves leader who is not afraid to dive in on a busy Saturday night
• Proficiency in managing hospitality technology stack
• Highly proficient in Microsoft Office Suite or related software

If you are a qualified applicant looking for a new opportunity to make an impact and play in a space you love, we would like to speak with you!

Thank you for your interest!

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