Job Description

Job Description

Job Description

Benefits:

• 401(k) matching
• Employee discounts
• Paid time off

Summary of Duties and Responsibilities/ Essential Functions
Note: Per the Americans with Disabilities Act, essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation .

Develops and implements strategies for achieving department goals; manages the day-to-day operations of the Housekeeping Department; Ensures that guestrooms are clean, restocked and straightened; regularly inspects guestrooms; determines appropriate staffing levels based on occupancy and schedules associates accordingly; trains associates in proper work procedures, safety, and customer service; tracks the inventory, purchasing and disbursement of linens, cleaning and other supplies; may supervise the hotel laundry operations; coordinates room availability with the Front Office Manager; holds regular department meetings; maintains and communicates department goals; recruits and selects qualified candidates; communicates performance expectations and provides associates with on-going feedback; coaches and counsels associates to achieve work and personal objectives; fosters 100% guest satisfaction through standards encouraging genuine hospitality and exceeding guest expectations; listens to associates and guests; apologizes with empathy as appropriate and follows through when resolving guest concerns.

Minimum Qualifications

• At least 2 years in a supervisory or management position directly related to the above set of duties
• Able to collaborate effectively with subordinate staff and peer hotel managers
• Ability to communicate effectively in English
• Ability to communicate effectively in Spanish (highly desirable)
• Ability to work a variable work schedule
• Ability to sit or stand for extended periods of time
• Ability to use proper lifting techniques; can lift up to 50 pounds regularly and up to 75 pounds occasionally.
• Ability to use cleaning materials, supplies and equipment (vacuums, buffers, laundry equipment, etc.)

Note: The above duties and qualifications may vary; incumbents may perform other related duties as assigned or needed.

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