Hotel Front Desk Agent Job at McKibbon Hospitality, Knoxville, TN

bHdWRkpyekt1S1N0c2N2RFV5VHdGNnBiWFE9PQ==
  • McKibbon Hospitality
  • Knoxville, TN

Job Description

What Makes a McKibbon Front Desk Agent?

The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed.

A Day in the Life:
  • You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
  • You will maintain positive guest relations at all times.
  • You will resolve guest complaints and ensure guest satisfaction.
  • You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
  • You will process all guest check-ins, and verify registration information with the guest.
  • You will handle overbooked or 'walked' guests.
  • You will accept and record wake-up call requests.
  • You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • You will resolve discrepancies on the room status report with housekeeping.
  • You will train with and learn Food and Beverage operations to fill in as needed.

Requirements:
  • Previous experience working as a front desk agent or in a similar role
  • A high school diploma or equivalent vocational training certificate
  • Experience working at a hotel establishment (highly desired)
  • Proficiency with computers
  • Basic math skills
  • The ability to provide excellent customer service and maintain a professional demeanor at all times
  • The ability to input and access information in the property management system and/or points-of-sale system

Ideal Skills & Qualities:
  • Great verbal and written communication skills
  • The ability to create a fun and supportive working environment

Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. Our benefits package covers:

Physical & Mental Wellness:
  • Full Time Associates:
  • Comprehensive benefits package including medical, dental, and vision
  • Life insurance
  • Short- and long-term disability
  • Paid time off and holidays
  • Wellbeats APP to support physical and mental wellness
Financial & Occupational Wellness:
  • Competitive Compensation with incentives
  • Associate referral program
  • Full Time Associates:
  • 401K Savings Plan with matching funds
  • Tuition reimbursement
Personal Wellness:
  • Fundraising matching funds program
  • Volunteer opportunities
  • 24/7 chaplain services
  • Exclusive hotel rate discounts

Job Tags

Hourly pay, Holiday work, Full time, Temporary work,

Similar Jobs

BMF

Creative Strategist Job at BMF

Job Description Job Description Who we are BMF is a global integrated creative marketing agency known for humanizing brands in unexpected, inspiring, and impactful ways. Elevating brands who seek a relevant role in cultural conversations important to their audiences...

The TJX Companies, Inc.

Retail Customer Experience SupervisorCoor Job at The TJX Companies, Inc.

 ...Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a... 

Community Partners

Job & Life Skills Coach Job at Community Partners

The heart of our non-profit Agency's mission isempowering the people we serve to live a full life in their community. PDMS(Participant Directed and Managed Services) provides assistance to clients age21 and older who participate in our Self-Directed Services program. ...

Grand Harbor Resort

Front Desk/Guest Service Agent Job at Grand Harbor Resort

We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making. Applicant must...  ...customer service experience. Understanding of how to use hotel's Property Management Software (PMS) systems. Flexible schedule... 

Novant Health

RN-Registered Nurse, 8th General Renal Job at Novant Health

 ...the Best Places for Diverse & Women Managers to Work by Diversity MBA Magazine Top ratings in patient safety from The Leapfrog Group...  ...Qualifications Education: 4 Year / Bachelors Degree, preferred. Graduate of an accredited school of nursing required. If your RN nursing...