Incident Manager Job at Insight Global, Chevy Chase, MD

bHd0RUlyckJ1YU9vdGMzTVhDenpHS3hVWEE9PQ==
  • Insight Global
  • Chevy Chase, MD

Job Description

Job Description An employer is looking for a Problem Manager in the Reston, VA or Redmond, WA area. This role will engage directly with customers to address questions, ease concerns, offer technical advice, and provide a path forward to solving technical problems. This resource will be expected to effectively coordinate incidents across multiple organizations as well as analyze data across support, engineering (telemetry) and customer feedback channels to develop and test hypotheses for administration and user experience improvements. They will also represent the voice of the customer to the technical resources working to resolve issues. There will be tracking as well as reporting on key issues that drive increases to customer satisfaction. In this role the resources will need to be able to deal with tight deadlines and prioritizing multiple incidents at any given moment. If you are passionate about delivering a top-notch customer experience, working with a wide range of engineering teams, and get excited about continuously improving how we run our services, then this job is for you. Every candidate must have an active Top Secret SCI with Full Scope Polygraph We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Skills and Requirements 2-3 years' experience as a Problem or Program Manager Excellent presentation skills - ability to concisely tell a coherent story Strong crisis management skills, demonstrating resilience and maintaining a constructive attitude in times of change Must effectively manage and prioritize multiple tasks to deliver high-level objectives/projects Outstanding written and verbal communications skills Demonstrated technical excellence by applying engineering principles to solve complex problems Ability to quickly absorb and apply new concepts Great team player and collaborator, building trust and respect with people outside of the immediate team Demonstrated ability to tailor communications to different audiences Ability to work 24x7x365 across a myriad of shifts on site Active Top Secret SCI with Full Scope Polygraph Experience within Office 365 underlying services and products null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

Insight Global

Job Tags

Immediate start, Shift work,

Similar Jobs

Headway

Licensed Clinical Psychologist Job at Headway

 ...admin paperwork for you. Maintain a flexible schedule by deciding how many clients you...  ...Headway, so that you can set the hours that work for you. Grow your caseload by...  ...remotely via telehealth while working from home. We accept the following licenses on a... 

All Med Search

Staff Registered Nurse Job at All Med Search

 ...like you in full-time, permanent positions at top hospitals in the USA. Our focus is making your transition seamless, rewarding, and...  ...their journey: # Immigration Made Easy Navigating U.S. work visas can be overwhelming, but we handle the process for you, so you can... 

Rehrig Pacific Company

Yard Driver - NO CDL (Weekend Shift) Job at Rehrig Pacific Company

 ...processes, and procedures. Operate in accordance with CSA 2010 7 Basics. Complete all required truck and trailer inspections, yard checks, and other misc. paperwork. Make yard moves in an efficient and timely manner as directed by plant leadership. May be... 

Timmons Subaru

Virtual Assistant Job at Timmons Subaru

Job Summary: We are seeking a highly organized and self-motivated individual to join our team as a Virtual Assistant. As a Virtual Assistant, you will provide remote administrative support to individuals or businesses. Your responsibilities will include managing schedules... 

Morris Business Solutions

Copier Field Service Technician Job at Morris Business Solutions

 ...South Carolina, is actively looking for a dedicated Field Service Technician to join our team. In this role, you will be responsible for...  ...at Morris Business Solutions. Qualifications: Hands-On Copier Experience: A minimum of 3 years of practical experience in servicing...