Job Description

Job Description

The National Account Director is responsible for managing the day-to-day operations of the entire account in coordination with the National client.

Job Responsibilities

• Act as the single point of contact at the national level and provide strategic oversight for a portfolio of National Account clients.
• Oversee daily account activities to ensure all service objectives are met.
• Establish, measure, and improve upon the client’s KPIs.
• Achieve fiscal year portfolio objectives, including revenue growth, profit margins, and client retention.
• Manage client contracts and execute extensions aligned with retention plans.
• Implement portfolio price increase plans as per contractual terms.
• Support Billing & Collections through monthly audits to meet AR objectives.
• Prepare and conduct client meetings and reviews, including presentations and data reporting.
• Assist the Sales team with rollout and implementation of new clients.
• Implement client program upgrades.
• Lead RFP retention efforts in partnership with Sales.
• Collaborate with XLOB leaders to support account growth and retention.
• Facilitate introductions and meetings between Aramark and client leadership to foster long-term relationships.

Qualifications

• Bachelor’s Degree required.
• At least 8 years of successful B2B sales and/or account management experience.
• Strong business acumen and experience managing strategic accounts.
• Experience with Major (National) Account management.
• Ability to lead and collaborate with support account managers.
• Understanding of financial metrics like P&L, sales, and expenses.
• Proven track record of achieving plans.
• Ability to balance client needs with internal goals.
• Skillful in managing multiple initiatives efficiently.
• Experience working cross-functionally in a matrix organization.
• Ability to analyze markets and develop innovative sales strategies.
• Problem-solving skills to resolve operational issues.
• Comprehensive knowledge of the company's product line.
• Excellent written and verbal communication skills.
• Strong presentation skills.
• Proficiency in Microsoft Office.

Education

About Aramark

Our Mission

We aim to serve and make a positive impact on our communities and the planet, driven by our purpose and commitment to service.

We are committed to equal employment opportunity and inclusivity, prohibiting discrimination based on protected characteristics.

About Aramark

We serve millions daily across 15 countries through food and facilities services, fostering a culture of growth, belonging, and professional development. Learn more at or connect with us on social media.

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