Job Summary:
We are seeking an entry-level Online Chat Agent to join our customer support team. As an Online Chat Agent, you will be responsible for providing exceptional customer service through live chat, answering customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
· Respond to customer inquiries via live chat in a timely and professional manner
· Resolve customer issues and concerns with empathy and understanding
· Provide accurate information about products and services
· Utilize problem-solving skills to troubleshoot and resolve issues
· Collaborate with internal teams to resolve complex customer issues
· Meet and exceed customer satisfaction and chat performance metrics
Requirements:
· 0-2 years of customer service experience (chat experience a plus)
· High school diploma or equivalent required
· Excellent communication and problem-solving skills
· Ability to work in a fast-paced environment and multitask
· Basic knowledge of computer software and technology
· Strong attention to detail and customer service skills
Preferred Qualifications:
· Experience with chat software and technology
· Knowledge of customer service principles and practices
· Certification in customer service (e.g., Certified Customer Service Representative)
· Experience working in a call center or customer service environment
What We Offer:
· Competitive salary and benefits package
· Comprehensive training and development programs
· Opportunities for career growth and advancement
· Flexible scheduling and remote work options
· Recognition and rewards for outstanding performance
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools....Job Description Job Description KFC Taco Bell Team Member Are you the happiest when you are helping others? Do others count on you because you are dependable and always show up to work? Are you competitive? Do you love to win? Do you work harder than anyone...
...industries: food & beverage, hospitality, distribution, or FMCG/CPG (Indian or South Asian food is a plus). ~ Bilingual in English and Hindi; additional South Asian languages a plus. ~ Proficient in Microsoft Office or Google Suite. ~ Valid drivers license and clean...
...Requisition ID: 60294 ABOUT WHIRLPOOL CORPORATION Whirlpool Corporation (NYSE: WHR) is committed to being the best global kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful...
...dozen small businesses under its umbrella. We manage and maintain more than 60 websites across various industries, showcasing our digital expertise and wide-ranging business acumen... ...are seeking a talented and experienced Content Manager to join our dynamic team. In this...
...hiring people with these attributes. If you believe you're right for the job, this is the place to prove it! Position: Salesforce Administrator Job Overview: The Salesforce Administrator will be responsible for the ongoing development, configuration, and maintenance...