Requisition No: 836629
Agency: Department of Health
Working Title: OPERATIONS SERVICES MANAGER - SES - 64083735
Pay Plan: SES
Position Number: 64083735
Salary: $54,348.32 - $96,940.49
Posting Closing Date: 09/12/2024
Total Compensation Estimator
DEPARTMENT OF HEALTH
DIVISION OF DISABILITY DETERMINATIONS
INTERNAL AGENCY
ANTICIPATED VACANCY
TITLE: OPERATIONS SERVICES MANAGER - SES
POSITION LOCATION: ORLANDO/ORANGE COUNTY
POSITION #: 64083735
SALARY: $54,348.32 - $96,940.49
Current employment with the Division of Disability Determinations processing federal Social Security Disability claims is required.
Your Specific Responsibilities:
This position is managerial, administrative and consultative, to include coordination and monitoring of support services within a large area office to ensure Social Security Administration’s (SSA) program goals are met. This includes identifying, analyzing, and resolving operational and management issues. In coordinating and monitoring the activities of support service functions, the position has supervisory responsibilities for electronic records management and fiscal staff. Knowledge of applicable SSA and State of Florida rules, regulations, policies, and procedures is required in order to carry out assigned duties and responsibilities.
This individual is responsible for all supervisory duties including, but not limited to, hiring and selection, developing performance plans, conducting performance appraisals, planning and directing their work, approving leave, and taking disciplinary action as appropriate.
Supervises and directs the activities of the Management Analyst-SES and Operations Analyst I’s within the Division of Disability Determinations (DDD) Bureau of Program Operations, which includes, but is not limited to conducting written and verbal performance evaluations, planning and directing the unit’s work, approving leave, making disciplinary action recommendations, and interviewing and hiring staff as needed.
Monitors the daily operational activities of the electronic support services within an Area Office to ensure compliance with federal and programmatic policies and overall goals.
Oversees the workload processes in the Area Office to ensure accuracy, timeliness, and cost effectiveness.
Identifies and analyzes problems and trends through onsite reviews and assessment of a wide range of management reports available at both the state and federal level.
Makes recommendations to resolve issues and problems identified.
Furnishes report of the findings and results to the Program Administrator.
Functions as the liaison between the Social Security Administration (SSA) field offices, adjudicative staff, support staff, and management.
Coordinates and maintains state-centralized tasks, such as kept/broken appointment responsibilities for other Area Offices.
Plays a key role for the implementation and rollout of the Disability Case Processing System (DCPS).
Provides technical assistance as needed to implement and troubleshoot DCPS.
Provides daily consultation and assistance to the Program Administrator.
Reviews and analyzes SSA and programmatic policies and procedures for implementation to ensure conformance with established guidelines and standards.
Serves as onsite coordinator in conjunction with the Program Administrator to ensure facilities and equipment are updated and maintained, to include approval of services.
Examples of Independent Decisions and Their Effect:
Example:
Identifies and analyzes problems and trends through onsite reviews and assessment of a wide range of management reports.
Effect on agency, public, etc.
Corrective actions taken as a result of onsite reviews and assessment of reports have a direct impact on the efficiency of the operation and its ability to process the workload.
Reviews and analyzes SSA and programmatic policies and procedures for implementation.
Actions taken as a result of staying abreast of policies and procedures has a significant impact on the operation and its ability to comply with federal, state and program policies.
Example:
Oversees the workload process in the area office to ensure the quality, quantity and timeliness of the work performed.
Effect on agency, public, etc.
Workload distribution affects the quality, quantity and timeliness of disability decisions and could reduce the area’s productivity and efficiency in decision making. Corrective action designed to assure the equitable distribution of the workload processes improves the quality of the decision making and promptness of client notification and/or payment.
Required Knowledge, Skills, and Abilities:
Knowledge of administrative principles and practices.
Knowledge of office operations activities.
Knowledge of management principles and practices.
Knowledge of planning principles and techniques.
Knowledge of problem-solving techniques.
Ability to utilize problem-solving techniques.
Ability to understand and apply applicable rules, regulations, policies and procedures.
Ability to supervise people.
Ability to make decisions in a timely manner.
Ability to prioritize work load.
Ability to develop various reports.
Ability to manage office operations activities.
Ability to assess budgetary needs.
Ability to formulate policies and procedures.
Ability to establish and maintain effective working relationships with others.
Ability to communicate effectively.
Ability to plan, organize and direct program activities.
Qualifications:
Current Division of Disability Determinations employee.
At least three years’ of experience working with Social Security Disability or Medically Needy claims.
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:
Orlando
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
For a more complete list of benefits, including monthly costs, visit .
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and participation in direct deposit.
Your conditional job offer and access to Social Security Administration’s (SSA’s) systems, data, information, and/or premises are contingent upon you passing the SSA suitability process.
*Note: This covers the preliminary screening (pre-screen) and the final background adjudication stage of the suitability process.
Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
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