Remote Call Center Customer Service Rep - Franchise Markets (PST) at Republic Services in Boise, Idaho, United States Job Description Republic Services is a leader in Environmental Services, partnering with customers to create a more sustainable world. We are Sustainability in Action - our promise to be environmentally responsible and to help our customers be environmentally responsible too. Why choose Republic? Joining Republic isn't just about taking on a new job, it's about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere. As a company, we are proud of our values and encourage those who share in our aspirations to join our team: + We protect our colleagues and communities through safe practices everywhere, every day. + We are committed to serving our customers and communities by going above and beyond to exceed expectations. + We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world. + We are driven to deliver results in the right way. + We encourage a human centered culture that honors the unique potential and dignity of every person. START DATE : Fri April 12th, 2024 SHIFTS: You must be available to work a 40 hour work week (8 hour daily shifts) between 7:00am-7:00pm PST Monday through Friday. TRAINING: Paid training. No time off allowed during this time or orientation to ensure optimal development. PAY RATE : is $20.75/hour REMOTE: Both training and the position will be work from home. The company provides equipment, and the employee supplies a hard-wired internet connection, internet download speeds of at least 25mbps, and a distraction-free work environment. Employees are required to be on video in select internal meetings and trainings. First 90 Days : To ensure optimal development, only 2 PTO days can be requested off after training/nesting within the first 90 days. POSITION SUMMARY: Under general direction from the Customer Resource Supervisor and with in-depth knowledge of the Company's services and processes, the Customer Resource Consultant works within a Customer Resource Center (CRC) in support of our Franchise markets to research and resolve complex customer issues, deliver superior customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved, and assist potential customers interested in initiating service with Republic Services. PRINCIPAL RESPONSIBIL To view full details and how to apply, please login or create a Job Seeker account
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