Job Description

Job Title: Remote Customer Service Representative

Company: Outbound360

Location: Remote

Schedule: Varied, must have evening and weekend availability

About Us:

Welcome to Outbound360, where exceptional customer service is our passion. Our team is dedicated to Living with Integrity, Leading with Kindness, Striving for Excellence, and Embracing Change. If you’re ready to bring a positive attitude and 5-star customer service to every call, we’d love to have you join our team!

What You’ll Do:

• Receive and manage incoming customer calls with professionalism and empathy.
• Provide top-notch customer service, addressing inquiries and resolving issues efficiently.
• Maintain a positive, friendly, and helpful attitude towards customers at all times.
• Keep accurate and detailed records of customer interactions and transactions.
• Work collaboratively with team members to ensure a seamless customer experience.
• Adapt to new challenges and changes with enthusiasm and a solution-oriented mindset.

Who You Are:

• A great communicator with excellent verbal and written skills.
• Customer-focused with a natural ability to empathize and solve problems.
• Reliable and able to work independently in a 100% remote environment.
• Comfortable with technology and quick to learn new software tools.
• Able to type at least 40wpm and take notes while keeping up a conversation.

Work Space Requirements:

• A quiet and dedicated workspace that allows for focused productivity.
• Alternative care for children under the age of 6
• A reliable internet connection and a computer/laptop.
• A noise-cancelling USB headset for clear communication during calls.

Why Outbound360?

• Join a supportive and inclusive team that values each member's contributions.
• Enjoy the flexibility and comfort of working from home.
• Participate in ongoing training and professional development opportunities.
• Be part of a company that truly cares about its employees and customers.

Ready to Apply?

If you’re excited about this opportunity and want to join a company where you can make a difference, we’d love to hear from you! Apply now and let’s grow together.

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