Job Description
Dispatcher/Customer Service - Remote
A&L Plumbing, Heating, and Cooling Inc . means choosing a company that upholds honesty, professionalism, and a deep-rooted family ethos. With a trusted presence in the Greater Boston and Metro West areas since 1975, we're recognized for our integrity and excellence in service.
We are currently looking for a Remote Dispatcher/Customer Service person to join our Team!
Job Description: This is a remote/hybrid position. This person will wear multiple hats. They will be Dispatching and providing our customers with excellent Customer Service . This position will be the front line of support for customers, helping to ensure that they are satisfied with our products, services, and features. Some of the duties will include maintaining the Service & Install Technicians daily schedules, scheduling return trips with customers when parts are in, maintaining the on-call schedule for service technicians, keeping customers apprised as to the company schedule and requested lead-times, and maintaining the customer database with current information. Clear and concise communications with department managers, employees, and company customers, will be necessary throughout the daily routine.
Pay Range: $26.00/hr.-$31.00/hr. - Depending on Experience
Benefits:
Required Qualifications:
Qualifications Desired:
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