Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
...and a passion for hospitality, were looking for a skilled Sous Chef to join our team and help lead kitchen operations. Responsibilities... ...in executive placement nationwide with leading restaurants, hotels country clubs and resorts across the United States. Our...
...diagnostics is essential. -Knowledge of small equipment repair such as whackers / jumping jacks, cut off saws, small generators, air compressors, test pumps. -Welding & Fab experience Duties: -Run diagnostic tests on diesel engines and interpret results. -Oil...
...Advancement Opportunities Competitive Compensation Flexible Schedule Job Summary We are seeking a professional Armed Security Patrol Officer to join our team. In this role, your primary responsibility will be to create a safe and secure environment. You will...
...Job Title: Certified Nursing Assistant (CNA) /Health Care Aide(HCA) Department: Resident... ...community requirements. Must be drug-free and submit to urinalysis drug screening... ...specific resident lifts in accordance with training and community policy. Work location and...
...We are hiring for Small Cell RF Engineer, Remote RF Engineer Supporting Regional Small Cell Team Performing the following scope: NCIF (Node Configuration Information File) creation support Proposal design reviews- necessitate financial acumen and scope of...